Online Shipping Policy

Shipment processing time

All orders are processed within 2 – 3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

During this period due to covid, we are still experiencing lightly longer than usual delivery times.

Shipping rates & delivery estimates

Shipping charges for your order will be automatically calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Standard Shipping 14 – 25 working days Calculated at Checkout
Faster Shipping 11-19 working days Calculated at Checkout
Fastest Shipping 8-16 working days Calculated at Checkout

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Brainscape is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Brainscape is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.


Please click the button below to contact us for more information.

Get in touch