Online Shipping Policy
Shipment processing time
All orders are processed within 2 – 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
|During this period due to covid, we are still experiencing lightly longer than usual delivery times.|
Shipping rates & delivery estimates
Shipping charges for your order will be automatically calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Standard Shipping||14 – 25 working days||Calculated at Checkout|
|Faster Shipping||11-19 working days||Calculated at Checkout|
|Fastest Shipping||8-16 working days||Calculated at Checkout|
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Brainscape is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Brainscape is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.