Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer a range of shipping options, including free delivery on most items and orders. We also use the fastest shipping services available, including DHL and EMS, so we ensure your order arrives without any extended delays.
We accept PayPal, Visa, American Express, MasterCard, bank transfer and Afterpay.
Depending on your choice of shipping during the order process, deliveries have different lead times. The typical delivery duration will be shown alongside the available options. You will be advised of your order delivery timeframe during the checkout process.
We offer a 14 day money back guarantee on all products for any factory faults. If you are not satisfied with your purchase due to any faults, we will refund the purchase price, replace or provide an exchange .
All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging (If Any) .
We secure your shopping experience and data by using the high security SSL certificate that is based on the strong SHA-2 & 2048-bit encryption.
Once we ship out your order and it is on its way, you will be alerted to its new status. If however your order doesn’t arrive during the indicated time-frame, please get in touch and we will further investigate.
Please understand that it is normal for delays to occur during busy times and holiday periods. If you order is running late, we ask that you wait an extra 7 days just to be safe.
Yes, a PDF invoice will be emailed to you after you place an order.