Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders?

We offer a range of shipping options, including free delivery on most items and orders. We also use the fastest shipping services available, including DHL and EMS, so we ensure your order arrives without any extended delays.

Which payment methods are accepted?

We accept PayPal, Visa, American Express, MasterCard, bank transfer and Afterpay.

How long will delivery take?

Depending on your choice of shipping during the order process, deliveries have different lead times. The typical delivery duration will be shown alongside the available options. You will be advised of your order delivery timeframe during the checkout process.

What happens if im unhappy with my order?

We offer a 14 day money back guarantee on all products for any factory faults. If you are not satisfied with your purchase due to any faults, we will refund the purchase price, replace or provide an exchange .

All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging (If Any) .

How secure is shopping in the Online Shop? Is my data protected?

We secure your shopping experience and data by using the high security SSL certificate that is based on the strong SHA-2 & 2048-bit encryption.

What happens if my order is taking really long?

Once we ship out your order and it is on its way, you will be alerted to its new status. If however your order doesn’t arrive during the indicated time-frame, please get in touch and we will further investigate.

Please understand that it is normal for delays to occur during busy times and holiday periods. If you order is running late, we ask that you wait an extra 7 days just to be safe.

Do I receive an invoice for my order?

Yes, a PDF invoice will be emailed to you after you place an order.